Privacy Policy

Effective Date: June 07, 2025

HAIRLAB X BARBERSHOP INC. (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, hairlabx.ca, and our service platforms. This Privacy Policy explains how we collect, use, disclose, and protect your personal data, including information shared via SMS, email, or third-party tools like Booksy.

1. Information We Collect

We collect information from you in the following ways:

Booking Information: When you book an appointment through Booksy, a third-party platform, we receive the personal details you provide such as your full name, email address, phone number, and service preferences. This information is used to manage your appointments and deliver services.
Marketing & Website Analytics: We use Google Tags to collect data on user behavior on our website (e.g., pages visited, time spent, clicks). This helps us measure advertising effectiveness and improve user experience.
SMS & Email Communications: When you provide your phone number or email address, you may receive appointment confirmations, reminders, or promotional offers. These messages may be sent via Booksy or email marketing tools. You may opt out of promotional messages at any time using the unsubscribe instructions included in the messages.

2. How We Use Your Information

Your data is used to:

Schedule and manage appointments efficiently
Send appointment reminders and confirmations via SMS or email
Deliver personalized service and communication
Respond to inquiries or customer service requests
Improve our marketing performance using website analytics

3. Third-Party Services

Booksy: We use Booksy to manage bookings and client profiles. Your data is securely stored and managed under Booksy’s privacy practices. You can review Booksy’s privacy policy on their website.
Google Tags: Used for performance and marketing tracking on our website. All data collected is anonymized and used strictly for optimization purposes.

4. Data Retention and Security

We retain your personal information only for as long as necessary to provide services or as required by law. All data is stored securely, and we implement reasonable security practices to prevent unauthorized access or disclosure.

5. Your Choices and Rights

You have the right to:

Access and review the personal data we have about you
Request corrections or updates to your information
Withdraw consent or opt out of promotional SMS/email communications at any time

To exercise any of these rights, please contact our Privacy Officer by mail.

6. Privacy Officer Contact

For questions or concerns regarding this policy or your personal data, you may contact our Privacy Officer at the address below:

Privacy Officer
HAIRLAB X BARBERSHOP INC.
5985 Rodeo Dr Unit 13
Mississauga, ON L5R 3X8
Canada

Note: Privacy-related communications are accepted by mail only.

7. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of this page. We encourage you to review the policy regularly to stay informed about how we are protecting your information.